How Prasad Group Handled Complaints 30% Faster With a Field Service Management
A connected field service management platform that brought complaint registration, engineer assignment, field reporting and service approvals into one system and transformed how Prasad Group delivers, tracks, and closes every service request.
Complaint Management System
Complaint #PG-2048 · Registered
Engineer Assignment
Assigned · Notified Instantly
Work Order Tracking
On-Site · Parts Logged
Service Approval
Report Reviewed · Approved
Client
Prasad Group
Industry
Plastic Processing Machinery
Location
India
Platform
Web | Mobile App
Tech Stack
Next.js, NestJS, Microsoft SQL Server, FlutterThe Problem
Prasad Group Had Engineers on the Road But No Way to Know Where Any Complaint Stood.
Engineer assignment system
Jobs were assigned over WhatsApp with no record
Live complaint status
Customers called daily for updates
Digital field reports
Paper forms reached the office days late
One place to register complaints
Requests got missed or duplicated
Management dashboard
Leaders could not see what was open or overdue
Spare parts and expense tracking
Parts and claims had no paperwork
“ We found complaints scattered across calls, chats, and paper forms. Every service request, engineer visit, and approval needed a single home. ”
How Field Service Management Works Through the Platform
Complaint Registration
Customer logs a complaint online and gets a reference number.
Online Complaint Registration
Engineer Assignment
Admins check workload, assign the right engineer, and notify the customer.
Smart Engineer Dispatch
Field Work Orders
Engineers get customer, location, and issue details with live status updates.
Work Order Management
Live Status Tracking
Field Documentation
Engineers log notes, photos, parts, and expenses. The report builds itself.
Field Service Logs
Expense Tracking
Auto Service Reports
Review & Approval
Admins verify parts, expenses, and reports. Customers see the final resolution.
Approval Workflows
Role-Based Access
Management Analytics
Leadership tracks the full service operation from one screen.
Complaint Management Dashboard
The Impact
“ Managing complaints and field services requires coordination across teams. Seven Square brought these workflows into one platform, simplifying complaint tracking, engineer assignments, field reporting, and approvals. The solution improved visibility and service management while meeting our business needs. ”
- Prasad Group Team
Want every service request tracked from complaint to closure?
We build field service platforms that put every complaint, engineer, and approval in one place.