Which Are the Top 5 Shopify CRMs to Scale Your eCommerce Business?

We’ve worked with hundreds of Shopify businesses, and we’ve noticed one big reason why most stores struggle to grow: They don’t use the best Shopify CRM.

Many store owners still depend on spreadsheets, emails, or basic Shopify data.

But growing brands rely on powerful Shopify CRM tools to manage customers, track behavior, and increase repeat sales.

If you are serious about scaling your business, using a CRM for Shopify stores is a must.

The right Shopify CRM helps you understand your customers, automate follow-ups, and turn one-time buyers into loyal fans.

This is exactly why high-growth brands invest in the top Shopify CRM solutions early and win faster than their competitors.

Here you will learn about the top 5 Shopify CRM tools and understand why you should go for Shopify CRM integration.

Why Every Growing Shopify Store Needs a CRM?

We often meet store owners who ask: “Why do I need a CRM when I already use Shopify?”

Here’s the simple answer: Shopify alone isn’t enough for serious growth.

What is a Shopify CRM?

A Shopify CRM is a smart system that connects with your store and helps you manage customer data, buying behavior, messages, and follow-ups in one place.

It works as a Shopify customer management software that gives you a full picture of every customer.

How Shopify CRM Integration Works?

With proper Shopify CRM integration, your CRM tool connects directly to your store and automatically syncs:

• Customer profiles.
• Order history.
• Abandoned carts.
• Email and SMS activity.

This creates a complete Shopify customer data management system that helps you personalize marketing and improve support.

Real Problems Stores Face Without a CRM

Without the best Shopify CRM, most stores struggle with:

• Abandoned carts that never get recovered.
• Lost leads because no follow-up system exists.
• Poor customer data scattered across tools.
• No automation, no segmentation, no smart targeting.

This is why we strongly recommend every growing brand to use a reliable Shopify CRM integration instead of relying only on basic Shopify data.

How We Picked the Top 5 Shopify CRMs?

We test every Shopify CRM platform based on real client results and business growth performance. Here’s how we selected the best CRM for Shopify stores:

1. Ease of Shopify Integration

• We only chose CRM tools that offer smooth and fast Shopify CRM integration without technical headaches.
• A good Shopify CRM software for a small business should be easy to connect to and simple to use.

2. Automation Capabilities

• We tested how powerful the automation is.
• The best Shopify CRM tools must handle abandoned cart recovery, lead nurturing, & smart follow-up sequences.

3. Email, SMS & WhatsApp Marketing

• A modern Shopify CRM platform must support email marketing, SMS campaigns, & WhatsApp automation.
• This helps brands build stronger customer relationships.

4. Pricing vs ROI

• We always focus on return on investment.
• We analyze whether the best CRM for Shopify delivers real growth and sales compared to its price.

5. Scalability for High-Growth Stores

• We chose only those tools that grow with your business.
• The right Shopify CRM software for a small business should also support enterprise-level scaling.

That’s how we finalized the list of the top Shopify CRM tools that help eCommerce brands grow faster.

What Real Problems Does Shopify CRMs Solve?

This is where a good CRM becomes a real business booster.

1. Shopify CRM for Abandoned Cart Recovery

• Without a CRM, most abandoned carts are lost forever.
• A Shopify CRM for abandoned cart recovery automatically sends reminders and brings customers back.

2. Shopify CRM to Increase Repeat Customers

• A good Shopify CRM to increase repeat customers helps you track buyer history and send personalized offers.

3. Shopify CRM to Manage Leads and Orders

• With smart automation, a CRM helps manage leads, orders, and support smoothly.

4. Shopify CRM for Real-Time Customer Tracking

• Real-time tracking shows what customers are doing in your store, helping you take fast action.

These Shopify CRM tools directly boost revenue and customer loyalty.

What Are the Top 5 Shopify CRMs to Scale Faster?

We tested dozens of Shopify CRM apps and Shopify CRM tools.

Based on real-world performance and client results, these are the top Shopify CRM solutions that truly help stores scale faster.

1. HubSpot: Best All-in-One Shopify CRM for Growing Stores

We recommend HubSpot because it’s one of the most powerful Shopify CRM apps for fast-growing brands.

It combines marketing, sales, and customer support in one simple dashboard, making it one of the most complete Shopify CRM tools available.

Key Features

• Contact and lead management.
• Email automation.
• Sales pipeline tracking.
• Reporting and analytics.

Pros

• Easy to use.
• Scalable for growing stores.

Cons

• Advanced features can be costly.

Best for: Medium to large Shopify stores that want all-in-one growth tools and automation.

2. Klaviyo: Best Shopify CRM for Email & SMS Marketing

Klaviyo is one of the best Shopify CRM with email marketing tools we suggest for brands focused on customer engagement.

It is built specially for eCommerce and offers powerful SMS marketing and automation features.

Key Features

• Automated email campaigns.
• SMS marketing automation.
• Customer segmentation.
• Abandoned cart emails.

Pros

• Strong personalization.
• Excellent automation flows.

Cons

• It can become expensive as your list grows.

Best for: Shopify stores that want to boost sales through targeted email and SMS campaigns.

3. Zoho CRM: Best Affordable Shopify CRM for Small Businesses

We often suggest Zoho as the most cost-effective Shopify CRM software for small business owners.

It offers good features at a reasonable price and works well with Shopify using integrations.

Key Features

• Lead and customer management.
• Sales automation.
• Simple reporting.
• Task and follow-up reminders.

Pros

• Budget-friendly.
• Easy to learn.

Cons

• UI can feel basic for advanced users.

Best for: Startups, solo founders, and small Shopify businesses that want a reliable CRM without high costs.

4. Salesforce: Best Enterprise-Level Shopify CRM

Salesforce is a powerful Shopify CRM platform that we recommend for high-growth and enterprise-level Shopify stores.

It is designed for complex needs, large databases, and advanced automation.

Key Features

• Advanced automation workflows.
• AI-based analytics.
• Multi-channel customer management.
• Custom dashboards.

Pros

• Extremely powerful and flexible.
• Great for large teams.

Cons

• Expensive.
• Requires technical setup.

Best for: Large Shopify businesses and enterprise brands that need deep customization and strong performance.

5. Gorgias: Best Shopify CRM for Customer Support

We suggest Gorgias for brands that want a strong Shopify CRM for customer support.

It connects customer service channels into one simple system and helps respond faster.

Key Features

• Unified inbox (email, chat, social).
• Automated support replies.
• Shopify order integration.
• Helpdesk and ticketing system.

Pros

• Fast setup.
• Improves customer satisfaction.

Cons

• Focused mainly on support, not sales.

Best for: Shopify stores that prioritize customer support and want to improve response time and satisfaction.

Shopify CRM Comparison: Best Shopify CRM Tools Side by Side

We believe a clear Shopify CRM comparison helps store owners quickly find the top Shopify CRM that matches their business needs.

Here is a simple, easy-to-read comparison table to help you decide faster without confusion.

How to Choose the Best Shopify CRM for Your Store?

We help brands choose the best Shopify CRM by focusing on their real business needs. Here’s how you can choose the right CRM for Shopify store:

1. Based on Business Size

• Small store: Simple, affordable CRM
• Growing store: Marketing-focused CRM
• Large store: Advanced automation CRM

2. Based on Budget

• Choose the best Shopify CRM that gives strong features without overspending.

3. Based on Sales Volume

• Higher sales volume requires advanced automation and better data handling.

4. Based on Support Needs

• If support matters most, choose CRM tools focused on fast customer service.

A smart CRM for Shopify store should always match your business goals.

How Do We Help Businesses to Implement Shopify CRM for Growth?

We implement results-driven systems. What we offer:

• Complete Shopify CRM integration service.
• Custom CRM setup based on your business.
• Advanced automation workflows.
• Data migration and dashboard setup.

Our experts help brands scale faster with smart CRM strategies. You can hire Shopify CRM experts from us for hands-on implementation.

Want Shopify CRM Integration Services? Contact Us Now!

Which Shopify CRM Should You Choose?

Our clear recommendation is:

• Use HubSpot if you want all-in-one power.
• Use Klaviyo if your focus is marketing.
• Use Zoho if you want budget-friendly growth.
• Use Salesforce for enterprise-level scaling.
• Use Gorgias for support-focused stores.

If you’re serious about choosing the best Shopify CRM for your business, our team is here to help.